About Our Products
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Where do you source your fruits and dates from?
We pride ourselves on sourcing our fruits and dates from our farm in the Coachella Valley of Southern California, known for the quality and sustainability practice. Our goal is to provide you with the freshest and most delicious produce available.
Are all your fruits and desserts organic?
Yes, we are committed to offering a selection of 100% organic fruits and dates. We believe in the importance of organic farming for the health of our customers and the planet.
What is permaculture and how is it applied in your farming practices?
Permaculture is a set of design principles centered around whole systems thinking, simulating or directly utilizing the patterns and resilient features observed in natural ecosystems. It aims to create sustainable and self-sufficient agricultural practices that work in harmony with nature.
At our farms, we apply permaculture principles by:
- Observing and Interacting: We closely observe the natural processes and cycles in our environment to make informed decisions that benefit our crops, the local wildlife, and the broader ecosystem.
- Capturing and Storing Energy: We design our farms to capture all the natural energies, like sunlight and rainwater, to reduce our need for external inputs.
- Promoting Biodiversity: We strive to reuse, recycle, and compost materials to minimize waste and feed it back into the system as nutrients.
- No Waste Philosophy: We strive to reuse, recycle, and compost materials to minimize waste and feed it back into the system as nutrients.
- Using Renewable Resources: We prioritize renewable resources and sustainable materials in all our farming operations.
By integrating permaculture principles, we not only grow, organic fruits and desserts but also contribute to the health of our planet.
Do your desserts contain any allergens?
Some of our desserts may contain allergens such as nuts, dairy, and gluten. Please refer to the product descriptions on our website for specific allergen information or contact us directly with any concerns.
Ordering and Shipping
How can I place an order?
Orders can be placed directly through our website dolcefrutti.com/shop. Simply add the desired items to your cart after logging in by selecting a variant, proceed to checkout, add address, and select a payment method and follow he instructions to complete your purchase.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress online.
Returns and Refunds
What is your return policy?
Due to the perishable nature of our products, we are unable to accept returns. However, if you are not satisfied with your purchase, please contact us within 24 hours of receipt, and we will do our best to address your concerns.
Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Please contact our customer service team as soon as possible to make any changes.
Health and Safety
How do you ensure the quality and safety of your products?
Our products undergo rigorous quality control processes to ensure freshness, safety, and compliance with health regulations. We also work closely with our suppliers to maintain high standards of hygiene and quality.
Support
How can I contact customer service?
Our customer service team is available to assist you via email at support@dolcefrutti.com or phone at (760) 786 7786. We strive to respond to all inquiries within 24 hours.
Shipping
How do you pack perishable items to ensure freshness during shipping?
We use specially designed packaging for perishable items that includes insulated boxes as needed to maintain the optimal temperature and freshness of our products during transit. Our packaging is tested to ensure your items arrive in perfect condition.
What shipping carriers do you use?
We partner with trusted shipping carriers including UPS, FedEx, and USPS to provide reliable and efficient delivery services for our customers. The choice of carrier may vary based on the destination and the shipping option selected at checkout.
What shipping options do you offer?
We offer several shipping options, including USPS Priority Mail Flat Rate shipping. Shipping costs and delivery times vary based on your location and the chosen shipping method.
Do you offer international shipping?
Currently, we ship only within the United States. We are exploring options to expand our shipping capabilities to international destinations in the future. Please check back with us for updates or contact our customer service for more information.
How are shipping costs calculated?
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. If provided, you can select a delivery method from the available options. You can also view the estimated shipping cost at checkout before completing.
What happens if my order is delayed or lost in transit?
We understand how important it is for your order to arrive on time, especially for perishable goods. If your order is significantly delayed or lost in transit, please contact our customer service team. We will work with the shipping carrier to resolve the issue as quickly as possible and, if necessary, send a replacement order or issue a refund.
Can I ship to multiple addresses in one order?
To ship items to multiple addresses, please place separate orders for each shipping address. This helps us ensure that your items are processed and delivered accurately and efficiently.
Do you offer same-day or next-day delivery?
We offer USPS Priority Mail shipping that takes 1-3 Business days for shipping and provides Flat Rate pricing, which is specified on our website. Currently, we do not offer same-day delivery. Please check the product page and shipping options at checkout for the most accurate delivery information.
How can I change my shipping address after placing an order?
We can accommodate shipping address changes only if the order has not yet been dispatched. If you need to change the shipping address for your order, please contact our customer service team as soon as possible.
Account and Access
How do I sign up for an account?
Signing up is easy! Just click the “Sign Up” button on our homepage, or follow the link: https://dolcefrutti.com/email/register fill in the required fields with your information, and submit. You’ll receive a confirmation email once your account is successfully created.
What should I do if I forget my password?
If you forget your password, click the “Forgot Password” link on the sign-in page, enter your email address, and follow the instructions sent to your email to reset your password.
Feedback and Support
How can I provide feedback or contact support?
We love hearing from our customers! You can provide feedback or contact support by filling out the contact form on our website,
emailing us directly, or calling our customer service number at (760) 786 7786.
Newsletters and Updates
How do I subscribe to your newsletter?
Stay updated with our latest news and offers by subscribing to our newsletter. Simply enter your email address in the subscription box found at the bottom of our Contact Us page and click subscribe. You can unsubscribe at any time.
Custom Orders and Donations
Can I place a custom order for special occasions?
Yes, we’re happy to accommodate custom orders for special occasions. Please navigate to Payment Options on the footer of the website and choose your desired way to make payment. Or you can contact our customer service team with your request details, and we’ll guide you through the process.
Blogs and Product Information
Where can I find your blog for the latest tips and news?
Our blog is full of tips, news, and updates! Find it by clicking the Blog link in the navigation menu on our website. We update it regularly with fresh content.
How can I learn more about a product?
For detailed information about our products, click on the product listing on our website. You’ll find a detailed description, ingredients, nutritional information, and customer reviews to help you make an informed decision. You can also visit the Blog page and choose to read blogs sorted by categories for your desired product.
Are there any side effects of consuming your products?
All our products are natural, and we strive to ensure they are safe for everyone. However, if you have allergies or dietary restrictions, please review the product ingredients listed on our website or consult with a healthcare professional.